Returns and Refunds
There are a few important things to please keep in mind when a parcel gets delivered.
After receiving the parcel, always make an evidence video while opening the parcel. If found any damage/ wrong or missing item this will help you as evidence for the complaint. If you don't have any evidence video then you are not eligible for any return/ replacement or refund.
Replacement Policy for Damage Item
If you have received any damaged item in the parcel. Then no worries you will get a fresh new packed item in replacement.
Evidences:-
To complete your replacement process, we require a receipt or proof of purchase & evidence video with the list of products you want to replace.
Please ask our customer service to make sure you send the package to the right address.
For courier charges you will receive the credit amount voucher after emailing us courier charges slip.
Returns (if applicable)
If you are not satisfied with the products you receive for any reason, please contact us and we will do our best to resolve the issue!
If you still want to return you can return unwanted items by post within 15 working days of receipt of your goods (valid only on selected item*)
Return within 15 days for a refund. Buyer pays return shipping.
Items must be unused, in the same condition as received and include all original packaging.
Carefully pack any items to avoid damage during transport. We do not accept responsibility for any products returned that are lost or damaged in transit.
Please ask us questions before making a purchase. If the item is defective, please contact us within 72hrs of receiving the item with the evidence. We will replace the item once we receive the defective product.
Evidences:-
To complete your return, we require a receipt or proof of purchase with the list of products you want to return with a short text brief reason.
Please ask our customer service to make sure you send the package to the right address.
Notes :-
Custom-order or personalized items do not have a right to 14 days refund.
If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
No restocking fee is to be charged to the consumers for the return of a product.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at contact.kbsnailzone@gmail.com
Please contact our Customer service at contact.kbsnailzone@gmail.com to get the return address.
Cancellation & Refunds
If you want to cancel your own order, you have to inform us about it before the order has been shipped. And we will inform you about canceling the order via email or check your login profile. The refund request will be processed within 72 hrs in business days. It could take up to 5 business days for the refund to appear on your statement, depending on how long it takes your bank to process the transaction.
If the order has already shipped, you will receive a notification that the order is already on its way and that a refund is available after you will return the package to us. When the return reaches us, you will issue a refund for the order.